I was surprised to close up shoppe today to find that my ipod, which is used to play ambient sounds for which customers to browse through our various films, was stolen from behind the counter by some customer it would seem.
Let me be frank, I love my job. I really do but at the end of the day it's a customer service gig. One that i hope i can stay with for a long time. However, on the day to day it's easy for one to become annoyed with the general public. I feel that annoyance from one human to another especially when one of those humans is working for the other is a natural occurrence.
What makes a good day out of the grind is those really great interactions with a customer, where you may help them with picking out a film and they come back and thank you. Or when you just end up gabbing about the intricacies of Lynch for too long with someone. These interactions can make your work week and the East End has more than enough friendly enough customers to see these happen as a natural reoccurring phenomenon.
But now i feel alot has changed.
Instead of entering a situation with a customer with annoyance it will come coupled with distrust. It only takes one person to ruin it for everybody and tonight a customer ruined it.
It makes me want to draw a line from my side of the counter to the patrons. To not cross it easily and to not smile when not needed. To not go out of my way to help someone out. It makes me angry, it makes me upset, it makes me feel like an idiot.
I swallowed those feelings on the subway home and thought it better to not let it come over me. That tomorrow, although it will be quieter in the store than usual, i will smile and ask if there's anything else i can help with. That way if this customer, who found it in them self to take from me and a store that was open for them on Good Friday, is to return they'll see me smiling. My breath still smelling from when they made me eat crow. They'll know that i'm here for them, and of course a regular paycheck. They'll know if there's anything else i could get for them i will, gladly.
I love the East End. It's started to feel like home lately, one that was broken into unjustly tonight.
But it isn't a home, it isn't "my store". it's just a place i like to work at.
and if there's anything else i could get anyone while i'm working... just let me know